Shipping FAQ

FREE SHIPPING?
We are proud to offer FREE SHIPPING for ZeoPad 1.

Does Mineral Medix ship overseas?
No, we ship our products only to North America (currently to U.S.A and Canada). Shipping to Mexico is coming soon.

Are there any fees associated with international shipping?
* PLEASE NOTE: CERTAIN COUNTRIES CHARGE ADDITIONAL CUSTOMS FEES AND INDEPENDENT CARRIER CHARGES. WE CAN’T ANTICIPATE THESE COSTS AND WILL NOT BE ABLE TO REIMBURSE YOU FOR ANY ADDITIONAL FEES INCURRED. BEFORE PLACING YOUR ORDER, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE TO FIND OUT WHAT KINDS OF FEES YOU CAN EXPECT.

Can you designate my order as a gift so I don’t need to pay custom fees?
We’re sorry, but we are not able to designate any packages as gifts.

I am currently stationed overseas on a U.S. Military base. Can I still order?
Not at this moment.

Are there any other charges, taxes, or duties?
You may be subject to import duties and taxes that are levied once a shipment reaches the destination country. Additional charges for Customs clearance must be borne by you. Mineral Medix has no control over these charges and cannot predict what they may be. Each country has its own Customs regulations that may or may not charge for certain types of merchandise or material included in your order. When ordering, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods. Each order will be accompanied by a Customs form that will document what is in the package and provide a dollar amount of the value of the package. If something is damaged, they will need to know the value of the item(s). You should contact your local Customs office for further information.